Frederick's Furniture Gallery has been serving the south western Ontario region for the past 45 years. We have assisted thousands of families over the years with the selection of fine quality products for their homes.
We welcome you to our newly renovated showroom, which has been reworked to accommodate the arrival of the newest, most up to date designs and colours available, as well as some fantastic buying opportunities on our ":retired" collections.
Our buyers are constantly seeking the highest quality and value from the best manufacturers in North America. With hundreds of styles, fabrics, leathers and wood stains, and with the assistance of our talented Decorating consultants, we are able to make sure that you are totally satisfied with each and every purchase from Frederick's Furniture Gallery
DELIVERY & SET-UP
When making your purchase from Frederick's Furniture Gallery, you have 2 options available to receive your new purchase.
Option 1: Pick-up - Free
Once you have been contacted that your purchase is ready, you will need to schedule an appointment for pick up at least 24 hours in advance.
Option 2: White Glove Delivery
White glove service includes full delivery and set up. Your product will be opened and inspected at our warehouse. It will then be blanket wrapped, delivered and placed in the room(s) of your choice. Your room must be ready for the new items to be placed, as we will not move your existing furniture to make room for the new items.
The price for this service will be determined at the time of purchase, by the amount of your purchase and the location of your delivery.
Updated September 2014
Frederick’s Furniture Gallery is a retail furniture organization. This Privacy Statement explains our privacy practices for our customers, prospective customers and web site visitors who have transactions with us through telephone, internet, faxes and other means of communications. In this Privacy Statement the terms “we” and “our” refer to Frederick’s Furniture Gallery
1. Frederick’s Fine Furniture Gallery - Commitment to Privacy
At Frederick’s Furniture Gallery we are committed to protecting and respecting the privacy of our customers and our web site visitors. For that reason we have taken, and will continue to take, measures that protect the privacy of personal information held by us.
This Privacy Statement provides you with details regarding: (1) why we collect personal information; (2) what we do with that information; (3) the steps that we take to ensure that access to that information is secure; (4) how you can access personal information pertaining to you; and (5) who you should contact if you have questions and concerns about our policies or practices.
Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Statement at any time. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used.
2. What is personal information?
Personal information means information that would identify a specific individual or information that can be directly associated with an individual. Personal information does not include aggregate information from which individual identities have been removed.
3. When do we collect personal information?
We do not automatically gather any personal information from you, except when it is provided to us voluntarily by the site visitor with their consent. Site visitors can visit the public sections of our website without revealing any personal information. Frederick’s Furniture Gallery does reserve the right, however, to collect and perform statistical analysis of the internet traffic of the Frederick’s Furniture Gallery website for its internal use. However, information collected does not allow Frederick’s Furniture Gallery to identify any individual or any personal information of the visitor.
4. How do we use personal information?
As part of our business operations, we hold and use certain personal information pertaining to our customers in order to process your requests, provide you with retail services and to understand your needs so that we can serve you better.
5. When do we share personal information?
We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so.
Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our customer list available to others without your consent.
6. How long do we hold personal information?
Personal information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
8. Security Measures
We will continue to keep in place security measures in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.
9. Accessing personal information
Our customers are entitled to access the personal information held by us concerning them. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.
10. Complaint process
If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to:
Frederick’s Furniture Gallery
100 Woodlawn Road West, Guelph Ontario, N1H 1B2
Attention: Privacy Officer
We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.